Terms and Conditions

Effective Date: 1st August 2026
Last Updated: 19th August 2026

These Terms and Conditions ("Terms") govern your use of Buildsnapper (formerly Buildsnpper), Buildsnapper Assessor (formerly Buildsnpper Assessor), and Buildsnapper Manager (formerly Buildsnpper Manager) mobile applications (collectively, the "Apps") provided by Bricks and Bot Ltd, a company registered in England and Wales (Company No. 15693496), with registered office at 9 Quayside, Congleton, Cheshire ("we", "us", or "our").

If you are using the Apps on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

1. CRITICAL NOTICE: LOCAL DATA STORAGE AND USER RESPONSIBILITY

1.2 Evidence Storage Liability

The Apps facilitate the capture and local storage of photographic evidence for construction compliance purposes, particularly Part L Building Regulations (Conservation of fuel and power) and Appendix B photographic evidence requirements. You acknowledge that:

• Photos you have not yet sent in a report are stored only locally on your device; plot and photo metadata syncs to our cloud services, and when you send a report the report PDF and a photo archive are uploaded (see our Privacy Policy)
• You are solely responsible for backing up, preserving, and protecting this data
• Even if you choose to upload data to cloud storage services, you remain fully responsible for data integrity and availability
• We have no control over and accept no responsibility for locally stored data
• Loss of your device means loss of all locally stored evidence unless you have created backups
• We cannot recover deleted or corrupted local data

1.3 Chain of Custody

While the Apps facilitate evidence capture with timestamps, geolocation data, and metadata required for Part L compliance, you acknowledge that the integrity and admissibility of such evidence depends entirely on your handling, storage, and documentation practices. We make no warranty regarding the evidential value or legal admissibility of locally stored data.

1.4 Professional Responsibility

This application is a tool for data capture and storage only. We provide no professional advice regarding construction compliance, building regulations, or energy assessment standards. You remain solely responsible for ensuring compliance with all applicable regulations including Part L Building Regulations photographic evidence requirements and working with qualified Domestic Energy Assessors (DEAs).

2. APP-SPECIFIC TERMS

2.1 Buildsnapper (Main App)

• Subscription-based service for builders and contractors
• Core features: Part L photographic evidence capture, automated metadata inclusion, project management, one-click report generation
• Designed for Part L Appendix B compliance requirements
• Requires active subscription after trial period ends
• Current pricing and trial duration displayed in app

2.2 Buildsnapper Manager

• Subscription-based service for project managers, site managers, and construction administrators
• Advanced features: Multi-project oversight, team management, bulk evidence handling, comprehensive reporting
• Manage multiple Part L compliance projects simultaneously
• Requires separate subscription from main Buildsnapper app
• Current pricing and trial duration displayed in app

2.3 Buildsnapper Assessor

• FREE app for Domestic Energy Assessors (DEAs) and inspectors
• Features: View and download client evidence, review Part L compliance documentation, report access
• No subscription required
• Assessors can purchase Buildsnapper or Buildsnapper Manager licences on behalf of clients via web portal
• Seamless integration with Buildsnapper and Buildsnapper Manager apps

3. SUBSCRIPTION TERMS (Buildsnapper and Buildsnapper Manager Only)

3.1 Free Trial

• Trial period duration shown in app at time of registration
• Full feature access during trial
• Payment method required for trial activation
• Automatic conversion to paid subscription unless cancelled before trial ends
• Trial terms subject to change for new users

3.2 Subscription Billing

• Price: Current pricing displayed in app and on app store listing
• Billing: Charged to your Apple ID or Google Play account
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Management: Manage subscriptions in iOS Settings > Apple ID > Subscriptions or Google Play Store > Subscriptions
• Price Changes: We may change subscription prices with notice as required by app store policies

3.3 Cancellation and Refunds

• Cancel anytime; subscription remains active until current period ends
• Refund Policy: Refunds are handled exclusively by Apple App Store or Google Play Store according to their respective policies. We have no control over app store refund decisions
• Contact Apple or Google directly for refund requests
• UK statutory rights apply where applicable

3.4 Web Portal Purchases (Assessor Portal)

• Assessors may purchase Buildsnapper or Buildsnapper Manager licences on behalf of clients
• Bulk purchase discounts available
• Payments processed securely by Stripe
• Assessor responsible for payment; client receives assigned licence
• Licence assignment and management through assessor portal
• Separate commercial terms may apply to bulk purchases

4. USER ACCOUNTS AND SECURITY

4.1 Account Registration

• Accurate information required
• One account per user
• You are responsible for account security
• Notify us immediately of unauthorised access

4.2 Age Restrictions

• Minimum age: 18 years (professional service)
• Apps not intended for children
• Corporate accounts must ensure all users meet age requirements

5. ACCEPTABLE USE

5.1 Permitted Use

You may use the Apps solely for:

• Part L Building Regulations photographic evidence collection
• Construction project documentation and compliance
• Energy efficiency assessment support
• Building inspection and compliance documentation
• Professional collaboration between builders and DEA assessors
• Internal business purposes related to construction compliance

5.2 Prohibited Use

You must not:

• Use the Apps for illegal purposes
• Falsify or manipulate evidence or metadata
• Violate third-party rights or privacy
• Attempt to circumvent security measures
• Reverse engineer or modify the Apps
• Use automated systems to access the Apps
• Share subscription credentials
• Use the Apps to provide false compliance documentation

6. INTELLECTUAL PROPERTY

6.1 App Ownership

The Apps and all associated intellectual property remain our exclusive property.

6.2 Your Content

You retain ownership of all content you create. You grant us a limited licence to process your content solely to provide the Services.

6.3 Feedback

Any feedback you provide becomes our property without compensation.

7. LIMITATION OF LIABILITY

7.2 Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Subject to that:

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the subscription fees paid in the preceding 12 months
• We are not liable for loss of locally stored data under any circumstances
• We are not responsible for app store payment processing, refunds, or billing issues

7.3 Professional Indemnity

You acknowledge that use of the Apps does not replace professional judgment or compliance obligations. You indemnify us against claims arising from your professional services.

8. DATA PROTECTION

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

AI support assistant. Our support process may use an automated assistant that suggests answers drawn only from our own help-centre articles before your question reaches a person. Its suggestions are general guidance based on our published help content — not professional, legal, or compliance advice — and you can always choose to send your question to our support team instead. The text of your support question is processed for this purpose within the European Economic Area (AWS Europe, Ireland) and is not stored by the AI provider or used to train AI models, as described in our Privacy Policy.

9. TERMINATION

9.1 Your Termination Rights

You may terminate by:

• Deleting the Apps and cancelling subscriptions
• Rejecting updated Terms or Privacy Policy (termination effective per Section 10.3)
• Requesting account deletion

9.2 Our Termination Rights

We may suspend or terminate your access for:

• Terms violations
• Non-payment
• Fraudulent or illegal activity
• Extended inactivity

9.3 Effect of Termination

Upon termination:

• Access to Apps ceases immediately (or at end of current paid period if you reject new Terms)
• Locally stored data remains on your device
• No refund for current subscription period (refunds handled by app stores per their policies)
• Cloud stored data may be deleted after 30 days
• Sections that should survive termination remain in effect (including limitations of liability, indemnification, and dispute resolution)

10. CHANGES TO TERMS

10.1 Modifications

We may update these Terms at any time. We will provide:

• 30 days' notice for material changes affecting your rights
• In-app notification of any changes
• Email notification to registered users for material changes

10.2 Your Acceptance Options

When we update these Terms:

• Active Acceptance: Clicking "Accept" when prompted in the app
• Passive Acceptance: Continuing to use the Apps after the effective date
• Rejection: You may reject changes by discontinuing use or selecting "Decline" if offered
• No Response: If you continue using the Apps without explicitly accepting or rejecting, this constitutes acceptance after the notice period
• If you reject changes, you may continue using the Apps until the end of your current subscription period (if applicable)
• After your current period ends, your access will terminate without refund

10.3 No Refund for Non-Acceptance

If you choose not to accept updated Terms:

• Subscription Users: You retain access until the end of your current paid period ("Grandfathering Period")
• During Grandfathering Period: You may continue using the Apps under the previous Terms
• After Grandfathering Period: Access terminates unless you accept the new Terms
• Free Users (Assessors): Access terminates immediately upon rejection
• No refunds will be provided for any unused subscription time
• Auto-renewal: You must cancel if you reject new Terms
• Any refund requests must be directed to Apple App Store or Google Play Store per their policies

10.4 Critical Updates

For updates required by law, security reasons, or app store policy compliance, we may require immediate acceptance to continue using the Apps.

10.5 App Updates

Technical app updates may require acceptance of updated Terms. If you do not update the app or accept required Terms:

• The Apps may cease to function properly
• We are not responsible for any loss of functionality
• You may lose access to new features or security improvements

10.6 Disputes About Changes

Any disputes regarding updated Terms or refund policies shall be resolved according to Section 11 (Governing Law and Disputes). Users acknowledge that:

• Subscription fees are non-refundable except as required by law
• App store refund policies supersede these Terms
• The grandfathering period constitutes reasonable notice and transition time

11. GOVERNING LAW AND DISPUTES

11.1 Governing Law

These Terms are governed by the laws of England and Wales.

11.2 Dispute Resolution

• First attempt: Direct negotiation
• If unresolved: Mediation through CEDR
• Final resort: Courts of England and Wales

12. ADDITIONAL TERMS

12.1 Construction Industry Compliance

You are responsible for ensuring the Apps meet your regulatory requirements including:

• Part L Building Regulations (Conservation of fuel and power)
• Part L Appendix B photographic evidence requirements
• CDM Regulations 2015
• Building Safety Act 2022
• Professional body standards (RICS, CIOB, DEA certification requirements)
• Energy Performance Certificate (EPC) regulations

12.2 Digital Services Act Compliance

Where EU Digital Services Act trader-transparency obligations apply to distribution of the Apps through app stores, the required trader information is displayed on our store listings.

12.3 Accessibility

We strive to meet WCAG 2.1 Level AA standards. Contact us for accessibility support.

13. CONTACT INFORMATION

Bricks and Bot Ltd
Email: contact@bricksandbot.com
Phone: +33669728889
Address: 9 Quayside, Congleton, Cheshire

For support: support@bricksandbot.com
For legal: contact@bricksandbot.com

Third-Party Services

The Application utilises third-party services that have their own Terms and Conditions:

• Google Play Services
• Firebase Crashlytics
• MongoDB Atlas
• Stripe
• Algolia
• MailerLite
• RevenueCat
• Amazon Web Services
• Sentry
• Google Maps Platform